Shipping policy

Shipping Policy

Thank you for shopping with Maroloko! Each order is carefully prepared and packed by hand. Please review our shipping policy below.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays). During busy periods or product launches, processing times may be slightly longer. If this happens, we'll notify you by email.

Shipping Destinations

We currently ship to:

Canada
United States
United Kingdom
Selected European countries

If your country is not available at checkout, please contact us at hello@maroloko.com.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping destination.

We also offer free shipping on qualifying orders, where applicable.

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are:

Canada: 2–8 business days
United States: 4–10 business days
United Kingdom: 5–12 business days
Europe: 5–15 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with tracking information (where available).

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. Maroloko is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at hello@maroloko.com as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.